Shipping

By default, we use Royal Mail service for both, domestic and international destinations. If you would like to use another courier, please contact us to arrange this. Please be advised that such arrangement will be subject to separate T&Cs. 

The shipping rate is calculated at the checkout, and it is based on order weight, size and destination. To find the shipping cost for your potential order, please proceed with it as normal, up to the “Shipping Information” tab. 

T&C for Domestic Shipping (UK):

  • RM delivery aim: 48 hours.
  • Damage & Loss cover: £50.00 inc. postage – additional excess available at request.
  • If tracking is not available, a parcel is considered lost after 14 days from expected delivery date. Until that time, the parcel is considered to be in transit and due for delivery. 
  • Please double-check the shipping address you provide. Misaddressed orders are considered to be delivered and cannot be refunded

T&C for overseas shipping (EU): 

  • RM delivery aim: 5-7 business days.
  • Damage & Loss cover: £100.00 inc. postage – additional excess available at request.
  • If tracking is not available, a parcel is considered lost after 14 days from expected delivery date. Until that time, the parcel is considered to be in transit and due for delivery. 
  • Please double-check the shipping address you provide. Misaddressed orders are considered to be delivered and cannot be refunded.

T&C for overseas shipping (Rest of the World):

  • RM delivery aim: 7-21 business days.
  • Damage & Loss cover: £100.00 inc. postage – additional excess available at request.
  • If tracking is not available, a parcel is considered lost after 14 days from expected delivery date. Until that time, the parcel is considered to be in transit and due for delivery. 
  • Please double-check the shipping address you provide. Misaddressed orders are considered to be delivered and cannot be refunded.

Customs information

Any charges or fees for customs clearance are not included in the shipping or order price and must be covered by you at additional cost. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

It is a legal requirement that we declare the full value of the goods, shipping charges and insurance on all shipments. These may be subject to import duties and taxes, which are levied once a shipment reaches your country.

It is a criminal offence to falsify the customs declaration. We will not inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.